Q&A

GiPP - Your Culinary Companion: Frequently Asked Questions

  1. Delivery Time and Tracking: When can you expect your GiPP order, and how do you track it? We dispatch from our global warehouses, and you'll receive a tracking number via email within 1-3 business days. Standard delivery is typically within a week. Monitor your shipment with the provided number on the courier's website or reach out to our customer service at support@gipp.cc  with your order details for assistance.

  2. Smoke Emission: Does GiPP cookware generate excessive smoke? Smoke production depends on the oil type and cooking temperature rather than the cookware itself. We advise using GiPP cookware at temperatures below 250°C and minimal oil to minimize smoke.

  3. Induction Stove Compatibility: Is GiPP cookware suitable for induction stoves? Absolutely. GiPP cookware is designed to work seamlessly with both induction and gas stoves, offering versatility for all your cooking surfaces.

  4. Coating Safety: Is the non-stick coating used in GiPP cookware safe? Yes, our non-stick coating is completely free from PFOAs, PFOs, Lead, and Cadmium, ensuring it's safe for food preparation and human health.

  5. Cooking Versatility: What types of food can I cook with GiPP cookware? Our non-stick coating is highly stable and resistant to chemicals, making it ideal for a broad range of dishes, except for very hard or abrasive items like crab shells.

  6. Coating Longevity: Does the non-stick coating wear out? With proper use, the coating remains intact. To prolong its life, avoid sharp utensils and high heat that could damage the surface.

  7. Customer Support Access: How do I get in touch with support for my GiPP cookware? For immediate assistance, email us at support@gippstore.com  , and we'll address your concerns promptly.

  8. Dishwasher Compatibility: Can I clean GiPP pans and pots in a dishwasher? We recommend hand washing to preserve the granite non-stick coating. Use warm soapy water and a soft towel for the best care.

  9. Harmful Substances: Are there any harmful substances in GiPP cookware? GiPP products are rigorously tested and are free from harmful substances during manufacturing.

  10. Recommended Utensils: What kind of utensils should I use with GiPP cookware? Rubber or silicone utensils are ideal to prevent scratches and maintain the pristine appearance of your GiPP non-stick cookware.

  11. Weight and Ease of Use: Are GiPP pots and pans heavy or manageable? Our White Granite, Classic Granite, and Brown Granite collections offer pots and pans with similar weights, designed for comfortable handling.

  12. Cleaning and Maintenance: How do I clean and maintain my GiPP cookware? For detailed cleaning instructions, please refer to the user manual or contact our customer service for guidance.

  13. Return Policy: What is GiPP's return policy? We offer a 30-day, no-questions-asked return policy. If you're not satisfied, return the product within 30 days for a full refund, ensuring it's in its original packaging with all accessories.

  14. Stain Removal: How do I remove stubborn stains from my cookware? Baking soda and water can help with stubborn stains. Follow the cleaning instructions provided for optimal results.

  15. Manufacturing Standards: Where are GiPP products manufactured? Our products are crafted in state-of-the-art facilities in China and Vietnam, following strict ethical and quality standards.

  16. Usage Tips: Any advice for using GiPP pans and pots effectively and safely? We provide usage tips to maximize your cooking efficiency and safety with GiPP cookware.

  17. Oven Use with Detachable Handles: Can I use GiPP cookware with detachable handles in the oven? Our Bakelite handles are not oven-safe, so please remove them before oven use. We prioritize safety and design in our handle selection.

Please note: The information provided is subject to change. For urgent inquiries, our customer service team is here to help.